Frequently Asked Questions

Please consult the section , if you still don’t have an answer to your question, Feel free to contact me.

What is After Effect ?

Adobe After Effects is primarily used for creating motion graphics and visual effects. After Effects allows users to animate, alter and composite media in 2D and 3D space with various built-in tools and third party plug-ins, as well as individual attention to variables like parallax and user-adjustable angle of observation. See the Wiki definition

What version of After Effects do i need ?

Project files are CS6 Version & above. Note that After Effects files are always backwards-compatible, meaning that you can open a CS6 file in AE CC. but not the contrary

What license should I use ?

Basically both  regular & extended license covers a single use per client or application, in one single end product.

Regular version should be use for personal or by the client directly. Concrete example, you’re a freelancer, you need a cool video showcase to presents your service, you know a bit of after effect, you acquired the file for your own use then regular license is fine. Same thing for a client that has an in-house communication service, until it’s for your own use, regular license applies.

Now, the video showcase you’re editing is intended for a client which is charged for the work, then you need to get extended license. For each client you’re selling the video service, you need to acquire the appropriate usage license.

For both license regular & extended = 1 single use per client or application

Regular = for your own use can be personal or commercial, in one single end product where the end user is not charged for

Extended = Freelance & agency selling to client, in one single end product where the end user is charged for

What does include the file support ?

File support includes file bug fixes, providing answer to template related questions. Providing links for pre-rendered or extra assets like sound score FX, that are not included in the main download archive zip file.

Though I always try to make my customer’s happy, File support does not include file customization, rendering , editing service or basic After effect knowledge.

Can you customize the template for me?

Although I try to make my project files so easy that even a beginner can use them, I can undertake customization work. I charge a standard hourly freelance rate . If you’re interested in me customizing a template for you, then get in touch with me via my VideoHive profile page.

I left a comment on videohive board and i don’t get any answer ?

For any relative question or support on the file please contact me via my videohive profile page

I get missing footage graphics in my project (multicolored TV screen / testcard pattern)

After Effects projects usually link to some external assets, whether these be still images, video, audio and so on. When you download one of my projects (or any After Effects project for that matter) it’s very important to keep the project itself and any associated folders together in the same place. Unless you really know what you’re doing, you shouldn’t move any of the folders or files from the original folder which they unzip to.

Highlight the project window.

(CS3) Highlight the project window. Choose File -> Find. In the window that comes up, check the missing footage checkbox and click OK.

(CS4 and above) Navigate to the Project Window (Cmd-0 (Mac) or Ctrl -0 (PC)) and type missing into the search field (by the little magnifying glass near the top)

 

 

Can i use the template in a foreign language ?

As universal and practical for the end user, All template files are now compatible in any after effect language version.

 

Sound Effect or Sound track is missing?

The project comes usually with the sound effect track, please check closely the item description on videohive sale page. If it’s provided,  you will need though to contact me via my videohive profile page  to get the sound effect score (don’t worry it’s FREE, but i need your purchase confirmation )  Sound music track are usually for sale on audiojungle or on other marketplace, refer to the item description to get the track or contact me to get the info where to buy it.

Contact me

I'm not around right now. But you can send me an email and i'll get back to you, asap.